CONSUMER RIGHTS - WITHDRAWAL - CANCELLATION - REFUND CONDITIONS

GENERAL PROVISIONS:

BUYERS (Users and/or Members) can benefit from the shopping opportunities on the website www.vitisfera.co in two ways:

If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.

The shopping conditions between the ‘buyer’ and www.vitisfera.co are as stated in the ‘distance sales contract’ text provided to the buyer. Buyers are subject to the provisions of the Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts (RG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the purchased product.

Shipping fees, which are the cost of product shipment, will be paid by the buyers.

Each purchased product shall be delivered to the person and/or organisation at the address indicated by the buyer, provided that it does not exceed the 30-day legal period. If the product is not delivered within this period, Buyers may terminate the contract.

The purchased product must be delivered complete and in accordance with the qualifications specified in the order and with documents such as warranty certificate, user manual, if any.

In the event that it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days of learning this situation. Within 14 days, the total price must be returned to the Buyer.

IF THE PURCHASED PRODUCT IS NOT PAID:

If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ends.

PURCHASES MADE WITH UNAUTHORISED USE OF A CREDIT CARD:

After the product is delivered, if it is determined that the credit card paid by the buyer is used unfairly by unauthorised persons and the price of the product sold is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product subject to the contract to the SELLER within 3 days at the expense of the SELLER.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME FOR UNFORESEEN REASONS:

If force majeure occurs which the Seller cannot foresee and the product cannot be delivered in due time, the situation shall be notified to the Buyer. The Buyer may request cancellation of the order, replacement of the product with a similar one or postponement of delivery until the obstacle is removed. If the Buyer cancels the order; If the payment has been made in cash, this fee will be paid in cash within 14 days from the cancellation. If the buyer has made the payment by credit card and cancels it, the product price will be returned to the bank within 14 days from this cancellation, but the bank is likely to transfer it to the buyer's account within 2-3 weeks.

BUYER'S OBLIGATION TO INSPECT THE PRODUCT:

The buyer shall inspect the goods / service subject to the contract before receiving it; dents, broken, torn packaging, etc. damaged and defective goods / services will not be received from the cargo company. The delivered goods / services shall be deemed to be undamaged and intact. The BUYER must carefully protect the goods / services after delivery. If the right of withdrawal is to be used, the goods / service should not be used. The invoice must be returned with the product.

RIGHT OF WITHDRAWAL:

BUYER; In distance contracts for the sale of goods, within 7 (seven) days from the date of delivery of the purchased product to him or the person / organisation at the address indicated by him, he may use his right of withdrawal from the contract by rejecting the goods without any legal and criminal liability and without any justification, provided that he notifies the SELLER via the contact information below. In distance contracts for service provision, this period starts on the date the contract is signed. If it is agreed in the contract that the performance of the service will be made before the 7-day period expires, the consumer may exercise the right of withdrawal until the date the performance will begin.

DURATION OF THE RIGHT OF WITHDRAWAL:

The costs arising from the use of the right of withdrawal belong to the SELLER.

In order to exercise the right of withdrawal, the SELLER must be notified in writing by registered mail, fax or e-mail within 7 (seven) days and the product must not be used within the framework of the provisions of ‘Products that cannot be used for the Right of Withdrawal’ regulated in this contract. If the buyer purchases a service, this 7-day period starts from the date the contract is signed.

USE OF THE RIGHT OF WITHDRAWAL:

3. the invoice of the product delivered to the person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning. Returns of orders whose invoice is issued on behalf of institutions will not be completed if the RETURN INVOICE is not issued).

Return form, The products to be returned must be delivered complete and undamaged together with the box, packaging, standard accessories, if any.

SELLER'S RIGHT OF WITHDRAWAL NOTIFICATION CONTACT INFORMATION:

COMPANY

ŞİRKETADI/UNVANI:Vitisfera Kozmetik Sanayi ve Ticaret Limited Şirketi

ADRES: ATATÜRK MAH. TURGUT ÖZAL BLV. AĞAOĞLU SKY TOWERS A BLOK NO: 2 A İÇ KAPI NO: 141 ATAŞEHİR/İSTANBUL

EPOSTA: info@viisfera.co

PHONE: 0533 374 23 40 (Customer Support Line)

RETURN CONDITIONS:

The SELLER is obliged to return the total price and the documents that put the BUYER under debt to the BUYER within 20 days at the latest from the receipt of the withdrawal notification and to return the goods within 10 days.

If there is a decrease in the value of the goods for a reason arising from the fault of the BUYER or if the return becomes impossible, the BUYER is obliged to compensate the SELLER's damages in proportion to its fault. In the event that the campaign limit amount issued by the SELLER falls below the campaign limit amount due to the use of the right of withdrawal, the discount amount used within the scope of the campaign is cancelled.

PRODUCTS THAT CANNOT BE USED RIGHT OF WITHDRAWAL:

The BUYER cannot use the right of withdrawal in the case of products that cannot be returned due to their nature, which are likely to deteriorate rapidly, expire, or which are not suitable for health and hygiene if the packaging is opened by the BUYER after delivery to the BUYER. In addition, before the expiry of the right of withdrawal period, it is not possible to use the right of withdrawal regarding the services started to be performed with the approval of the consumer in accordance with the Regulation.

DEFAULT AND LEGAL CONSEQUENCES

The BUYER accepts, declares and undertakes that if he/she defaults in the event that he/she makes payment transactions by credit card, he/she will pay interest within the framework of the credit card agreement between the cardholder bank and the bank and will be liable to the bank. In this case, the relevant bank may apply for legal remedies; may request the costs and attorney's fee from the BUYER and in any case, if the BUYER defaults due to the BUYER's debt, the BUYER agrees to pay the loss and damage incurred by the SELLER due to the delayed performance of the debt.

PAYMENT AND DELIVERY

You can make a bank transfer or EFT (Electronic Funds Transfer) to our QNB Finansbank account (TL). You can make a single payment with your credit cards through our website. For online payments, the amount will be debited from your credit card at the end of your order.